FAQs

You can make the payment through Cash on Delivery (COD) or Bank Transfer on made-to-order articles, UAE bank transfers for our customers in UAE, Western Union/Ria, and Money gram for international customers.

Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.

Orders are shipped within 24 hours of placing it and it can only be canceled before it is shipped

All pictures on our website are a representation of the actual products. We attempt to display product images as accurately as possible. However, due to lighting and different digital devices you might be using, the color in the image may vary slightly from the actual color of the product. Please review all the images of the product you desire BEFORE placing your order, as we do not accept responsibility for slight variations in color or style.

We try to fulfill every single order we receive but your order may get canceled due to the following reasons:

– The product is out of stock

– Pricing errors

– Credit card payment is declined by the issuing financial institution.

Orders are processed as soon as possible and dispatched usually within 2 days (excluding weekends).

Please note in exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly.

Any product purchased can be exchanged within 7 days of delivery if:

– The product(s) delivered is faulty, damaged, or defective.
– The received product(s) differs from the original order.
– Anything is missing from the product(s).
For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, as such variations are a normal outcome during the manufacturing process.

Refunds will only be issued if the delivered product is damaged and the customer does not want a replacement. In all other cases, a store credit will be issued to the customer. Please note that a slight variation in color will not be considered a manufacturing defect.

Sale items cannot be exchanged or returned unless the merchandize is defective.

We would love to make your shopping experience better. You can get in touch with our team through our contact page.